These below mentioned Terms & Conditions (“Terms”) apply to all orders placed by You through BFDL website’s (https://www.bajajmall.in/emi-store/) and its mobile app (collectively the “Platform”). The services rendered by BFDL on the Platform are exclusively intended for individuals who are Citizens of India and residing in India. BFDL is merely displaying the products of various dealers/manufacturers/merchants (“Sellers”) on the Platform, that may be purchased by You by availing the credit facility (“Loan”) provided by Bajaj Finance Limited(“BFL”).By accessing the Platform or any pages thereof, and/or using the information provided on or via the Platform or placing any order/s on the same, You are agreeing to be bound by these Terms. You represent and warrant that You have the legal capacity to agree to these Terms. BFDL reserves all the rights to alter/modify the Terms anytime at its discretion. Each time You use/access the Platform, it is Your total responsibility to be aware of its current Terms. You authorize BFDL to share Your information to its Partners(including but not limited to BFL and Sellers) and allow them to contact You for any transaction/offers. Read all the instructions carefully as they are set on the basis on which You visit the Platform by subscribing to or using any of BFDL services You agree that You have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not access, visit, subscribe to or use our services.
The said products are manufactured, sold and/or delivered by the Seller and the Seller shall be solely responsible for the quantity/ quality/ merchantability/delivery/installation/return /replacement or exchange in relation to the product and related services. BFDL and BFL shall not be liable in any manner whatsoever for any issues in relation to the product and related services directly provided by the Seller.
• “BFDL” means Bajaj Finserv Direct Limited;
• “You”, “your” “customer” mean anyone who visits, accesses, or uses our Site or obtains Services from BFDL through BFDL’s website.
While using the Platform to communicate with BFDL, You shall communicate with Your registered mobile/telephone number and/or e-mail address provided by You at the time of issuance of Bajaj Finserv EMI Network card. Thereby, You agree to receive communication from BFDL on Your registered mobile/telephone number and/or e-mail address.
1. You can place an order from your registered city only as per the Product and Seller availability in your registered city.
2. While placing an order, You may select either “Home Delivery” or “Store Pickup” only for the eligible Products(products on which the option of store pick up is available on Product page) wherein You shall have the option to pick up Your order directly from the Seller’s store within a limited period as communicated to You. There is no commitment from the Platform to deliver beyond the communicated limited period.
3. You understand and agree that once You place the order, Your order shall be considered as placed. Further, when the Seller confirms your order, it shall be considered confirmed.
SHIPPING AND INSTALLATION
1. Your order will be shipped by the Seller at no extra cost;
2. If there are any delivery charges to be borne by You, then it shall be displayed on the Product page before placing of the order. Additionally, it shall be shown on the order summary and checkout page;
3. The installation shall be arranged by the Seller within two to three (2-3) working days of the delivery of the Product ordered, wherever applicable. In case the installation is to be arranged by You, You can directly contact the Brand service centre.
4. In case You are required to pay any standard installation charges on Your order, it shall be displayed on the Product page. Also, if You request any additional service at the time of installation, the applicable charges shall be borne by You, as communicated to You by the Brand Service Centre Representative. BFDL shall not be liable for any additional service charges taken by You at the time of installation.
1. Before a Product is shipped/dispatched, You have the option to raise a cancellation request of Your order, provided that the cancellation option is available on that particular Product; and
2. Any cancellation post dispatch of Product shall be subject to Seller’s approval. The Platform has no commitments to fulfil any such cancellation requests.
My Orders >> Eligible Order >> Cancel >>Reason>Submit
4. You shall receive a response to your cancellation request within 2- 3 working days.
5. Any Seller specific exclusion shall be displayed on the Product Page and can be checked at Seller specific - Exclusions
RETURNS AND REPLACEMENT
1. In case of any returns, You can raise a request on the Platform or to the Seller and Seller shall arrange for a home pick up of the product to be returned from Your delivery address.
2. You can raise a request for return/replacements on the Platform in “My Orders” section in the below sequence:
My Orders >> Eligible Order >> Raise a Request >>Reason>Submit
3. In case of any such returns/replacements, You confirm that You have maintained the Product in the same condition as was received alongwith the invoice of the Product.
4. In case of reinstatement of card limits on returns, the same shall be processed as BFL EMI network card terms & conditions.
5. In case of home delivery, the return and replacement shall be arranged by the Seller at no extra cost.
6. In case Your order is not delivered in a proper condition and the seal or packaging is tampered with, in any manner, You can refuse to accept the order at the time of delivery. Seller shall also arrange for a replacement of such damaged product within the next two to three (2-3) working days at no extra cost.
7. In case You receive any damaged or non-functional product, You can reach out to the Seller for further assistance or Brand’s service centre directly.
8. Please note that any Products mentioned as “non-returnable”/”No Returns” on the Product page cannot be returned or replaced.
9. The Products which mention as “Replacement only” on the Product page cannot be returned and You can only opt for a replacement for the same.
10. At the time of replacement, the Platform/Seller does not guarantee, that it will be replaced with the same colour/pattern/size as per the original order.
Platform - Grievance Redressal
1. You can also refer to the FAQ section for quick resolutions.
2. You can raise the queries on Customer service desk on the Platform through “My Orders” section in the below sequence:
My Orders >> Eligible Order >> Raise a Query >>Reason>Submit
3. Once you raise a query, the Customer Service team shall acknowledge your query and respond to you on a tentative timeline for resolution.
4. If you have any query/complaint in relation to BFL EMI Network Card, You are requested to take up such queries to Bajaj Finance Limited directly.
5. If Your query is not resolved within 21 days, You can escalate the matter by writing to the Grievance Officer (Meetal Kadam) at email@example.com
SELLER SPECIFIC POLICIES
Items can be exchanged, only if the box is unopened and the fan is found in perfect condition.
Order Cancellation Policy:
a) Cancellation are not permitted once product is dispatched.
b) In case of change of mind of by customer or Customer not accepting the products, the customer will have to bear a handling charge of Rs 1499/-
Product Return Policy:
A Product may be eligible for return within the applicable return window if it fulfils one or more of the following conditions. However, customer has to report within same calendar day.
a) Physical Damaged item received.
b) Item is missing parts or accessories.
c) Item received is different from what was ordered.
Customer shall provide images or video of the products for rectification and verification purpose by the Seller. Seller shall investigate the same by checking its own product dispatch video. On investigation, if Seller finds that the issue mentioned by customer is correct, it shall agree for product return and shall provide replacement to customer subject to following terms and conditions.
Terms & Conditions:
a) Glen will determine if the problem qualifies for product return, Glen will arrange a reverse pick up and one of its shipping partners will be scheduled to pick up the product to be returned.
b) Returned product(s) is/are to be shipped in the original packing.
c) All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to Customer. Seller may rejecta) the returned item if the item(s) is/are not according to the policy mentioned.
d) If you wish to return a product(s) that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Seller shall not be liable in any manner for any misuse or usage of such information.
e) Seller will not be liable to accept product return in case of failure by customer to report the issue as per timelines stated above
f) To complete your return, we require a receipt or proof of purchase attached with the returned product(s).
g) In case of replacement new unit will be send of same model no exchange request will be entertained
Customer to contact dispute team of Bajaj Finance within timelines stated above with images and video proof for necessary action by Bajaj Finance and Seller.
Inspection of returned product
Once Seller receives your package, they will inspect your returned items to ensure they meet the above guidelines. If product does not meet above guidelines, no replacement shall be provided by the Seller and no refund will be given to customer.
In case you change your mind and wish to keep the item, then cancel the return/replacement request and please inform the Glen and Bajaj finance for the same.
We will not be able to accept any returns if issue not reported within the same calendar day from the date of delivery as stated above.
Refunds or return of the product is not possible any issue with the product will be resolved under warranty policy
The shipping cost is non-refundable.
We do not accept returns when the product is changed or used.
All the products including all its accessories delivered in our "package" must be returned. Anything missing from the "package" will not be accepted.
Glen Warranty Policy:
All Glen products are covered under performance warranty against any defects from the date of original purchase. If a product proves to be defective in material or workmanship during the warranty period, Glen will, at its sole option, repair or replace the product.
The warranty does not cover:
a) Any physical damage, liquid damage.
b) Damages, deterioration or malfunction resulting from: –
· Repair or attempted repair by any one not authorized by Glen Appliances
· The serial numbers or warranty seal or batch no of the product being removed or defaced in case it is there.
· Use of the product within an improper or inappropriate operating environment
· Damage to or loss of any programs, data or removable storage media.
· Normal wears and tears
· Failure of owner to perform periodic product maintenance as stated in the User Guide / Quick Start Guide
· Use of Accessories other than genuine accessories
· Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
For more details about the product warranty/policy and other charges please visit the below link.
No Return policy on successfully delivered product as ordered
a) No, you are not allowed to cancel your online order. We have no cancellation/refund policy as it is heavy, we will not refund your entire ordered amount.
b) All products of Avon Cycles Ltd. are covered for 1-year (One Year) warranty against any manufacturing defect.
c) We will replace the defective rubber parts (Tires & Tubes Only) against manufacturing defects within 7 days from the date of delivery.
d) We will not take back the item (complete bicycle) with the reason that it does not look like the picture displayed on the website.
e) Products are shipped in 80-95% fitted/assembled condition through our courier partner/dealer/transport.
f) There is one-year warranty available on all bicycle products and 7 days replacement of Rubber Parts (Tires & Tubes) against manufacturing defects
g) No warranty on electronic parts & plastic parts.
h) Read Warranty manual in case of Battery operated/Fitness products
i) All disputes limited to Ludhiana jurisdiction only.
j) The accessories shown in the imagery may not be a part of the product given away in a contest/lucky draw
k) The bicycle cannot be exchanged or returned.
a) If you return a product within 15 days of your delivery date that is still in brand new condition with the original packaging and with all items delivered with the product.
b) Refunds processed against "Non-satisfaction" returns will not include the charges paid towards shipping/logistics at the time of placing the order, except in case of a product having a defect/damage at the time of delivery
c) For products returned with the following conditions below, a 15% product missing/damaged fee will be deducted from the refunded amount.
• Wear and tear on the product like small scratches and dents
• Damage to the original manufacturing box or accessories
• Missing box items like an owner’s manual or software/ driver CD’s, etc.
• Damage or dents incurred during the return shipping process
• Tampered / Missing barcode from the product
d) Refunds will not be processed for products with more significant damage or missing significant accessories, like connector cables, or DC power supplies.
e) Products received with physical damage must be reported to Bajaao within 5 days of the delivery date.
f) Products purchased as Open Box cannot be returned. All Open Box sales are final. Open Box products have been tested and are guaranteed to be functional. If you have a reason to believe that your open box product is non-functional, please contact us on firstname.lastname@example.org with video evidence. Product malfunction for open-box products is covered by Bajaao, and they enjoy a 2-year Standard Bajaao warranty as all other products. (open Box B stock products are covered by a 1-year warranty)
g) We do not accept returns for the following items:
· All wind instruments such as Harmonicas, Flutes, Saxophones, etc; all Microphones and all Headphones/ Earphones such as In-ear monitors, True Wireless Earphones, and Headphones – due to hygiene /Covid-19 risks from potential exposure to the mouth/ear area (unless there is a case of product malfunction/product defect).
· Opened software products.
· All products with manufacturer seal. Once the seal is opened it cannot be assigned to another user, and hence BAJAAO cannot accept the return unless there is a case of product malfunction.
· Audio Interfaces, Midi Keyboards or any other product that entails registration in order to be used. Once registered, the product cannot be reassigned, and hence BAJAAO cannot accept the return.
· Gift Cards and Gift Vouchers
· Acoustic Drum Kits and Drumheads cannot be accepted under returns unless there is a case of product malfunction / product defect.
· Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues will not be accepted as returns. Across India, and even in the four core metro areas, a high-quality voltage stabilizer and spike protector are necessary to protect all electronic gear.
· Products that show willful damage will not be accepted as returns.
h) Unless you have received a damaged or defective product or a product different than the one you have ordered, you are responsible for shipping the product back to our facility near Mumbai.
i) For non-satisfaction returns (other than defective/damaged or wrong product), you can choose to return the product yourself or via our pick-up service for a nominal fee of 7% (Minimum Rs.500) or a maximum of Rs.2000 of the product value. This amount will be deducted from your final refund amount.
j) If you would like to return a product, it is required to either submit the Contact Us form or call us as soon as possible at +91-22-42035353 (extension 3). All returns must be authorized, and the return shipment must be mailed within 8 to 10 business days of receiving the original shipment.
k) The refund will be initiated only after the package has been received back at our facility.
l) The refunded amount will be transferred, as per banking and payment gateway norms, within 8 to 10 business days of the receipt of the returned shipment.
a) All orders received on Bajaj Mall will be processed within 3 days and will be shipped post that. All orders will be shipped within 24 hours from the day the order is placed. Currently, we deliver to all locations in India free of cost. Shipping will be carried out by trusted third-party partners. The expected delivery time for any location in India will be 7-14 days.
b) Due to any unforeseen circumstances or experiencing high volumes due to festivals, if we anticipate any delay in delivery, our support team will reach out to customers to update them about the delay.
c) Once the product is shipped, an e-mail and SMS will be triggered to the customer. The tracking id and other shipment details can be checked by contacting Bajaj Mall support or Cradiac™ Bike’s Customer support on 1800-123-0037.
a) Returning an item is straightforward. If you receive a product with defects or with shipping damages, you'll initiate a return online. Please note that items must be returned within 3 days of the delivery date, items must be in their original condition, where the item is unused. Cradiac™ Bikes reserves the right to deny a refund if the item doesn't meet its Return Policy guidelines.
b) We guarantee our products to be free from manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 3 days we'll always accept the item for assessment and supply a refund if validated as faulty. Such returns should be initiated with Cradiac™ Bike’s Customer support on 1800-123-0037 by following the instructions pamphlet enclosed within the delivery package.
c) Return pickup will be initiated based on your request.
d) As soon as we receive your return in our warehouse, we'll proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 15 days. If your return isn't approved, a member of our Customer Care team will connect with you.
a) Refunds will be made to the original payment mode within 15 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information. If an item is returned that doesn't fit our Returns Policy, we will not approve and process the refund. We reserve the right to not refund an item that doesn't accommodate our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you're unsure.
b) As we do not have cash on delivery as a mode of payment no refunds will be made as cash or demand drafts.
a) If you received an item that is damaged upon arrival, please contact Cradiac™ Bike’s Customer support on 1800-123-0037 immediately. You will be eligible for a full refund on all shipments that arrive damaged provided you inform us within 3 days of receiving the package.
b) To return an item, please follow the Return Instructions. Once the item is received, we'll assess and validate it. If approved, we'll refund the price of the damaged item.
a) Customers should contact Cradiac™ Bike’s Customer support on 1800-123-0037 to report the incident within 3 days of delivery of the product.
b) All the products must be returned in their original condition, unaltered and unused.
c) Provide the invoice/warranty card into the package for the return process. Without the above, returns won't be processed.
NOTE: We shall not entertain any request after 3 days from the date of receipt of the product.
Once an order is placed, you can no longer cancel the order.
In cases where the customer receives a different product/colour/variant or is damaged during shipment or with damaged components, customers can report the issue Cradiac™ Bike’s Customer support on 1800-123-0037. If the customer wants to exchange the product then the return pickup will be initiated and once picked up and the item is received, we'll assess and validate. If approved, we'll ship the new product immediately.
a) No Return policy on successful delivery of the product as ordered, unless the product is defective.
b) We require you to supply visual proof’s like photographs and videos of the returning product/s while opting for a return. Failure to send appropriate photographs or videos may result in a return request being cancelled.
c) Cancellation charges will be applicable on order cancellation on successful dispatch of the order.
d) The product refund amount will be refunded after checking the condition of the product.
e) Products shown in the picture may not exactly reflect on products delivered due to color optimization on website images.
f) All disputes limited to Bangalore jurisdiction only.
7. CHOWHAN ENTERPRISES:
a) No cancellations once the Order is placed, no returns accepted.
b) All Products shipped are genuine, sealed pack and bear Manufacturer's warranty. A Video will be shared before dispatching the goods.
c) Customer shall contact the customer care service centre directly in case of any service or warranty related queries.
d) The warranty covers manufacturing defects within 1 year of the date of invoice or registration (Whichever is earlier)
e) Customer must retain the box and bill of the product and MUST REGISTER THE PRODUCT ON THE COMPANY WEBSITE.
Order Cancellation Policy:
a) Cancellations are not permitted once the product is dispatched.
b) In case of change of mind of the customer or if the Customer is not accepting the products, the customer shall have to bear a handling charge of Rs 1499/-
A) Any damages caused due to liquid, fire or accidental damages shall not be covered.
1. Registration Process:
2. Service Centre Details
a) All orders are Non-Cancellable, Non-Refundable and Non-Returnable as mattresses are considered under heavy & bulky item. In case of any complaints with the product. Customer can write to the seller at email@example.com.
b) Seller shall arrange for an inspection via a visit / video inspection, subject to zone availability, if required, to understand the complaint and provide the resolution as per the Warranty Terms of the products.
c) All products are covered under 1 Year warranty against manufacturing defects. Customer can find the detailed warranty terms on the Warranty Card delivered with the product.
d) Seller holds the right to charge a cancellation charges of up to Rs 1,500/- before issuing full refund, if the order is processed by the seller and not dispatched.
e) Cancellation charges of Rs. 3,000/- will be deducted before issuing full refund, if the order is processed by the seller and also dispatched. If the product is picked up by the courier company but status on their website is updated later then seller will consider the product as dispatched.
Customer understands and agrees that the Transaction can be cancelled by them or the Seller in the following scenarios:
a) The Seller does not have the product selected by the Customer, due to unavailability of stock;
b) The customer’s address is situated outside the geographic location within which the Seller cannot undertake to deliver the Product;
c) The address mentioned by the Customer for delivery is incorrect and/or there is a change in your address.
d) The Seller does not make any attempt in initiating the delivery of the product, within 21 days of the order date.
e) Seller requests cancellation of the transaction as per the cancellation policy which renders delivery of the product impossible.
f) The Customer understands and agrees that once he receives an SMS/Email confirmation for delivery of the product from Bajaj Mall, he will cease to have any right to cancel the transaction.
a) All orders are Non-Cancellable, Non-Refundable and Non-Returnable as mattresses are considered under heavy & bulky item.
b) In case of any complaints with the product. You can write to the seller at firstname.lastname@example.org.
c) The customer can also raise a replacement request directly to the seller within 5 days of the delivery at the above email address or at Customer Care 011-47533333 though return request will be processed based on the following conditions:
d) The product can only be replaced and not returned.
e) The product can only be replaced once in case the customer has placed order for the wrong size.
f) Any replacement request to be raised within 5 days of delivery
g) The product should be in original packed condition.
h) Customer will have to bear the cost of transportation of the ordered product as well the new product.
i) The product cannot be replaced on the basis of preferences of comfort level.
9. FCE IMAGING SOLUTIONS (Fujifilm):
Shipping / Delivery / Payment Policy
1. By placing an order on https://www.bajajmall.in/emi-store, the Customer is entering into a purchase/sale transaction with “FCE IMAGING SOLUTIONS”, an authorized online retailer of Fujifilm India Private Limited for selling Fujifilm brand electronic imaging products in India.
2. The Customer’s invoice and associated narration on other related documents such as credit card or debit card statements will reflect “FCE IMAGING SOLUTIONS” as the merchant’s name. In case of third-party statements including bank and credit card statements the merchant name may appear in an abbreviated format.
3. To place an order, the Customer will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, the Customer is agreeing to the terms and conditions mentioned in the appropriate section of the website.
i. After the Customer has made the selection and added products to the shopping cart, they will need to proceed to the checkout section.
ii. In this section the Customer will be asked for address and other contact information as well as will be asked to complete the payment related formalities with the Customer’s selected bank.
iii. Once the payment transaction has been successfully completed, the order will be processed on receipt of the funds from the bank or Credit Card Company. At this stage the sale is said to be complete. Thereafter the Customer’s products will be shipped based on product availability to the address provided by the Customer while placing the order.
OUT OF STOCK SITUATIONS
Seller’s endeavour is to ensure that all products listed on the site are available in stock for dispatch to the Customer. However, in case the product purchased by the Customer is not available for any reason whatsoever, seller will contact the Customer within Two (2) business days and give the Customer the option to either exchange or delay or cancel the order based on the customer’s convenience.
DELIVERY OF PRODUCTS
Purchases are shipped from Seller’s own or “FCE IMAGING SOLUTIONS” warehouse. Seller’s endeavour is to make the products reach the Customer within 7 business days from receipt of payment.
Products shall have to be signed upon delivery. Seller takes no responsibility for goods receipt signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Notwithstanding anything contained elsewhere, the title and liability of the products purchased by the Customer shall pass on to the Customer on the delivery and acknowledgment of the receipt of the same by the Customer or anyone at the Customer’s address, thus Seller is not responsible for damage of products after delivery in any event whatsoever.
Since the transactions are authorised by the card holder, Seller does not take responsibility for incorrect addresses provided at the time of placing the order.
All claims for shortages or damages must be reported to customer service immediately upon delivery but shall not be in any event later than Twelve (12) hours of the delivery of the product starting from the time of delivery.
i. Seller offers Free Shipping anywhere in India. Please allow 1-2 working days for the Customer order to be dispatched. Orders Received on Saturday & Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
ii. The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.
iii. Tracking - e-mail containing the Customer package tracking information will be sent after shipment.
iv. Please mail Seller at: - email@example.com for any questions.
Cancellation of Order by User
i. Cancellation of order within 6 hours.
ii. After placing an order, customer can only cancel the order if the order has not been accepted by FCE Imaging Solutions. Once the order has been accepted it cannot be cancelled.
Cancellation of Order by FCE Imaging Solutions
i. ”FCE IMAGING SOLUTIONS” reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded, and the User shall be informed of the same.
ii. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by ”FCE IMAGING SOLUTIONS” for re-delivery shall be claimed from the User.
Returns and Exchanges
i. Products purchased at https://www.bajajmall.in/emi-store , cannot be refunded or exchanged.
ii. If the Customer believe that their Fujifilm product is defective, please contact Seller’s Customer Service to discuss their options.
Fujifilm India Pvt Ltd Two-Year Limited Manufacturer Warranty
Fuji India Pvt Ltd provides a two-year limited manufacturer warranty against defects in materials and workmanship for any new Fujifilm X or GFX series – branded product. The applicable warranty terms and conditions also contained in their Fujifilm X or GFX Product hardware box.
a) The order can only be cancelled within 48 hours of order placement.
b) Any cancellation post-dispatch of Product or 48 hours after order placement is not accepted.
c) If no cancellation request is received from the customer’s end within 48 hours of order dispatched, the order will be dispatched and cannot be cancelled thereafter.
d) Products once ordered will not be allowed for cancellation post 48 hours of the order time. You have to raise a request before 48 hours of the order place in case of Coirfit products.
e) You shall receive a response to your cancellation request within 2-3 working days.
f) In case of replacement, Coirfit will arrange pickup and delivery of replaced product at no extra cost, this is only eligible for delivered products with issue from seller’s side.
g) In case of replacement from the seller's side, expect delivery of the replacement product within 7 to 10 working days.
h) No Return policy on successfully delivered products.
i) We will not take back the item with the reason that it does not look like a picture we display on the website or the customer decides to change their mind. Only the mattress will be sent in the order. Other furniture and accessories are for representation purposes only.
j) Please note there can be slight variation in colour/structure of the mattress as the images shown are taken in photographic light.
k) Firmness or comfort preferences of the product are not considered a defect or reason for return.
11. JV TECHNOLOGY:
a) Return Policies- No Returns post-dispatch
b) Cancellation Details- No Cancellation post-dispatch
12. @ HOME BY NILKAMAL:
- Cancellation Policy Update:
Cancellation NOT allowed for the product after 24 hours of Order booking.
1. No cancellation once the order is confirmed and dispatched.
2. In case the customer refuses to accept the order, he shall be liable to pay logistics charges (to-and-fro) which amounts to 25% of the billing value.
14. LOTUS CYCLES PRIVATE LIMITED:
Policy applicable on all cycles for the brands - LOTUS , LUISTONE , THRILLER and BIKKER cycles.
1. Order will not be cancelled after dispatch. It will only be replaced in case the product received has any manufacturing defects in the frame only. Any cancellation post dispatch of Product shall be subject to Seller’s approval. The Platform has no commitments to fulfill any such cancellation requests.
2. There is a 1- year warranty on frame of all CYCLES of brand LOTUS, THRILLER, BIKKER and LUISTONE. Plastic and electronic parts will not be replaced.
3. At the time of replacement, the Platform/Seller does not guarantee, that it will be replaced with the same color/pattern/size as per the original order. Replacement can get delayed in case of out of stock.
4. Seller guarantees their products to be free from manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 3 days we'll always accept the item for assessment and supply a refund if validated as faulty.
5. The color or sticker of product may slightly vary due to brightness in pictures.
6. Free Delivery is available in the Pin code Service Availability Areas (almost in all cities, towns and nearby villages )of our Logistics partner only. In Case the delivery area is very remote i.e. Out of Delivery Area (ODA), customer will have to pay extra charges as informed by our customer care team.
7. In case of any such returns/replacements, You confirm that You have maintained the Product in the same condition as was received along-with the invoice of the Product.
8. All the products must be returned in their original condition, unaltered and unused.
9. In case You receive any damaged or non-functional product, You can reach out to the Seller for further assistance or Brand’s service centre directly.
10. All disputes limited to Ludhiana jurisdiction only.
11. Please note that refund payment times are dictated by the issuing bank and are outside Seller’s control. Please consult your bank for more information. If an item is returned that doesn't fit our Returns Policy, we will not approve and process the refund. We reserve the right to not refund an item that doesn't accommodate our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you're unsure.
12. All orders received on Bajaj Mall will be processed within 3 days and will be shipped post that. All orders will be shipped within 24 hours from the day the order is placed. Currently, we deliver to all locations in India free of cost. Shipping will be carried out by trusted third-party partners. The expected delivery time for any location in India will be 7-14 days.
13. Due to any unforeseen circumstances or experiencing high volumes due to festivals, if we anticipate any delay in delivery, our support team will reach out to customers to update them about the delay.
14. Once the product is shipped, The tracking id and other shipment details can be checked by contacting our Customer support on email ID : firstname.lastname@example.org
15. 108 COUTURE:
Conditions for Returns or Exchange:
108 TYM offers the following return and/or exchange policy for certain products purchased from the Bajaj Mall platform subject to the fulfilment of following conditions:
1. For apparel, we offer a seven-day return policy. However, made-to-order styles are not returnable.
2. For Returns or Exchange timelines, please check return policy under the shipping details of any product.
3. The product must be returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, designer boxes, hangers, freebies, if any and other packaging intact sold as a part of the product.
4. Any product sought to be returned or exchanged, should be unworn, unused or unwashed. Products that are found to be worn, used, damaged or soiled will not be accepted for return or exchange.
5. Products returned under this policy will be subject to quality testing/inspection.
6. In the event that the product to be returned satisfies the Statutory Refund Criteria, you will be entitled to a refund of the consideration for such product. Whereas "Statutory Refund Criteria” means any one of the following cases –
a) The product purchased by you does not confirm to the characteristics or features listed upon the website or otherwise agreed to in writing; or
b) The product purchased by you is delivered late from the stated delivery schedule, except where such delay is on account of unforeseeable circumstances out of 108 TYM's control or any other force majeure.
7. Products customised to your requirements are not liable for refunds.
8. Notwithstanding anything contained in this policy, 108 TYM reserves a right to reject any request for return and/or exchange of any products that are delivered. In such cases, products will be sent back to the customer at the original shipping address.
9. Customized or special delivery orders cannot be returned/exchanged.
10. If you have any questions, issues, or concerns about your return, or are having trouble with the returns process, you can email us at email@example.com
16. KURL ON:
1. Return option is not available for size issue. Customer must update the correct size of the mattress at the time of placing order.
2. If the product is found to be damaged, the customer must return it at the time of delivery.
3. In case of any manufacturing defects, the return pickup service shall be carried out as per the warranty period applicable for specific product.
17. RAMA ROYAL BANSAL TRADING COMPANY:
a. This policy applies to the seller Rama Royal Bansal Trading Company ("We/Our/Us") selling on https://www.bajajmall.in/emi-store ("Website/Site").
b. We are committed to providing Our customers with the highest quality Products and Services. However, on rare occasions, Products and Services may be found to be faulty or deficient. In such cases, We offer return and refund facilities in accordance with this Refund Policy ("Policy").
c. You are advised to read Our Terms and Conditions as detailed below.
d. We offer a 2 days refund Policy for the eligible Products and Services.
e. Please read this Policy before making a purchase or availing of any service from us on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase.
a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
b. "Customer" - means a person who buys any goods or availing services for consideration but does not include a person who purchases such goods or avail services to resell them.
c. "Date of Transaction" - means the date of purchase of any product or service, in accordance with the terms and conditions of the applicable product or service agreement.
d. "Website" - means this website with the URL: https://www.bajajmall.in/emi-store
C. REFUNDS RULES
a. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to the Products and Services. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
b. You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.
c. We will not process a return if You have placed the order for the wrong product model, colour, or incorrect product.
d. When you make a qualifying return, wee will refund the full amount, less the original shipping and handling charges.
e. Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.
f. Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.
g. If following the testing process, the product is found to be in good working order without defects, we will return the product to you, and the carriage costs of this return will be Your responsibility.
h. The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.
i. Once qualified, the refunds are applied to the original payment option.
j. Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.
k. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. If the details of the product manufacturer are not available, we will help you with such details to directly connect with the manufacturer to resolve your issues.
I. Please note that the Digital Products are non-returnable unless such Digital Product is materially non-compliant with its specifications or the physical media on which it is supplied is defective.
D. DELIVERY OF PRODUCT
a. Purchases are shipped from Seller’s own or “RAMA ROYAL BANSAL TRADING COMPANY” warehouse. Seller’s endeavour is to make the products reach the Customer within 7-14 business days from receipt of order.
b. Products shall have to be signed upon delivery. Seller takes no responsibility for goods receipt signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Notwithstanding anything contained elsewhere, the title and liability of the products purchased by the Customer shall pass on to the Customer on the delivery and acknowledgment of the receipt of the same by the Customer or anyone at the Customer’s address, thus Seller is not responsible for damage of products after delivery in any event whatsoever.
c. Since the transactions are authorised by the card holder, Seller does not take responsibility for incorrect addresses provided at the time of placing the order.
E. DOMESTIC SHIPPING
a. Seller offers Free Shipping anywhere in India. Please allow 1-2 working days for the order to be dispatched. Orders Received on Saturday & Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays. Any delays in delivery shall be duly communicated to the Customers.
b. The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver.
c. Free Delivery is available in the Pin code Service Availability Areas (almost in all cities, towns and nearby villages) of our Logistics partner only. In Case the delivery area is very remote i.e. Out of Delivery Area (ODA), customer will have to pay extra charges or have to self-collect from the delivery partner franchise location.
d. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by ”RAMA ROYAL BANSAL TRADING COMPANY” for re-delivery shall be claimed from the User.
F. PRODUCTS DAMAGED DURING THE TRANSIT
a. Replacement can be made if the Customer establishes within 24 hours of receipt of the product that the product was delivered in defective condition or has physical damage..
b. The request for replacement/return of the products can be made in the following manner:
Write us at "firstname.lastname@example.org" or Whatsapp us on "7023778877" with your order id, valid reason, product photographs and proper unboxing video.
c. We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within 24 hours of receipt of the product.
d. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.
G. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
a. If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
b. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: Mail: email@example.com or Whatsapp: 7023778877.
a. Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:
I. the product purchased is sale items or promotional items (discounts, giveaways, etc.).
II. if the product has been used or opened.
Ill. the products are not in the same condition as when they were delivered.
IV. misused the product in a way that caused the problem.
V. You knew or were made aware of the problem(s) with the product or service before you purchased it.
VI. Gifts or free services.
VII. the product is broken, tampered or damaged.
VIll. the product is returned after the return window is closed or the Refund Period expires.
IX. Any other exceptions apply under the Consumer Protection Act, 2019.
I. RULES OF RETURNING THE PRODUCT
a. The request for cancellation of the products can be made in the following manner:
Write us at "firstname.lastname@example.org" or Whatsapp us on "7023778877" with your order id, valid reason, product photographs and proper unboxing video.
b. You are eligible to return the product only if You return the products in the same condition in which You received them.
c. Pack the product properly and label the product with the order number, return address and Your address.
d. The product shall be returned in its original packaging.
e. We do not accept liability for packages damaged during the return transit. It is the customer's responsibility to pack the product properly to prevent any damage during transit.
f. Upon receiving Your return request, we shall verify the request and if found genuine, We will arrange a pick-up of the product through an assigned logistics service provider.
g. The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.
h. On receipt of the returned product, we will test it to identify the fault You have notified Us.
i. A copy of the receipt or invoice shall be attached along with the returned product.
J. SHIPPING COST
a. We provide all support to return the product. However, any cost incurred on the packaging or returning of the product shall be borne by the customer itself.
b. If the customer is sending back the product, the risk of loss lies with the customer. Proof of postage is not proof of delivery, and You are therefore strongly advised to send Your package by recorded delivery, registered post, or courier.
K. YOUR DATA
L. RESPONSE TIME
a. Refunds are normally processed within 15 Business Days after the completion of quality checks of the product returned.
b. Refunds are normally processed within 15 Business Days after checking the veracity of the refund request.
c. The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.
M. CANCELLATION OF RETURN REQUEST
A request for return once made can be cancelled using the following method:
Mail us at "email@example.com" or Whatsapp us on '7023778877" with your order id.
N. REFUSAL OF RETURN OR REFUND REQUEST
We reserve the right to refuse or cancel any return request if such a request is not in compliance with this Policy or applicable laws.
O. CONTACT US
For any feedback, concern, or query, you may please reach out to Us on the contact details below.
Customer Care: firstname.lastname@example.org or 7023778877
All disputes limited to Jaipur jurisdiction only.
18. M/S AMBER INDUSTRIAL EXPORTS - SHELDON BIKES:
A Product may be eligible for return within the applicable return window if it fulfils one or more of the following conditions. However, customer has to report within the same calendar day.
a) Physical Damaged item received.
b) Item is missing parts or accessories.
c) Item received is different from what was ordered.
19. AADRIKA AUTOMATION (OPC) PRIVATE LIMITED:
1. As soon as the product is delivered, the customer needs to open the package and check immediately to ensure that the product is in working condition.
2. If the product is found to be damaged or if the Customer finds any other issue with the same, they need to inform the Dealer (Contact Number +91 8468848231) within 24 hours of delivery to make any claim or replacement.
3. Once the order is placed and confirmed by the Customer via Call/SMS/WhatsApp communication, the delivery is planned, thereafter the cancellation is not accepted.
4. Once the product is delivered to the Customer’s address, the receipt of Product cannot be denied by the Customer and if done, the transportation charges are to be borne by the customer.
5. If the product is found damaged and the same is communicated to the Dealer within 24 hours, Customer will get replacement, however the order shall not be cancelled under any circumstances
6. Customer needs to provide clear and untampered videos and photos evidences, capturing all the angles of the product unboxing process.